The document released by realitybasedgroup provides an outline for implementing a mystery shopper program for businesses aiming to measure customer interactions with consistency. It details how scenario-based evaluations and measurable criteria are used to track performance and identify service issues in real-world settings. The material explains the structured use of anonymous evalua... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf